Return & Refund Policy

At EBSdeals, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

1. Return Policy

1. Eligibility for Returns:

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
• A receipt or proof of purchase is required for all returns.

1. Non-Returnable Items:

• Gift cards.
• Clearance or final sale items.
• Personal care items (e.g., cosmetics, skincare) for hygiene reasons.

1. Return Process:

1. Contact us at support@ebsdeals.com  with your order number and reason for return.
2. Our team will provide a return authorization and shipping instructions.
3. Ship the item back to the address provided. The customer is responsible for return shipping costs unless the item was defective or incorrect.

2. Refund Policy

1. Refund Eligibility:

• Refunds will be issued once the returned item is inspected and approved by our team.
• If approved, the refund will be processed to the original payment method within 7-10 business days.

1. Partial Refunds:
   Partial refunds may be granted for:

• Items returned after 30 days (subject to approval).
• Items not in original condition or missing parts (not due to our error).

1. Shipping Costs:

• Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

3. Exchanges

We do not offer direct exchanges. If you’d like a different item, please process a return and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us at support@ebsdeals.com  within 7 days of delivery.
• Provide photos of the damaged item and packaging for faster resolution.
• We will arrange a replacement or full refund, including shipping costs.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card company.
2. If you still have issues, contact us at support@ebsdeals.com. 

6. Contact Us

For any questions or concerns about our Return & Refund Policy, please reach out to:
Email: support@ebsdeals.com