We’re here to help! Below are answers to some of the most common questions. If you can’t find what you’re looking for, feel free to reach out to our support team.
1. Orders
Q: How can I place an order?
A: Browse our products, add your desired items to the cart, and proceed to checkout. You’ll need to provide shipping and payment details to complete your purchase.
Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled or modified within 12 hours of placement. Please contact us immediately at support@ebsdeals.com.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number. Use this number to check the status of your delivery via the carrier’s website.
2. Shipping
Q: Where do you ship?
A: We currently ship exclusively within the US, including Alaska and Hawaii.
Q: How much does shipping cost?
A: Standard shipping is free for orders over $50. Orders under $50 incur a flat shipping fee of $5. Expedited options are available at checkout for an additional fee.
Q: How long does shipping take?
A:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 2-5 business days
3. Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery for most items. Items must be unused, in their original packaging, and include a receipt or proof of purchase.
Q: How do I initiate a return?
A: Contact us at support@ebsdeals.com with your order details. We’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive your returned item.
4. Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment methods displayed at checkout.
Q: Is my payment information secure?
A: Absolutely. All payments are processed via secure and encrypted payment gateways.
5. Products
Q: What if I receive a damaged or defective item?
A: Contact us at support@ebsdeals.com within 7 days of delivery. We’ll arrange for a replacement or refund.
Q: Do you offer warranties on your products?
A: Some products come with manufacturer warranties. Check the product details or contact us for more information.
6. Support
Q: How can I contact EBSdeals for assistance?
A: You can reach us at:
- Email: support@ebsdeals.com
- Hours: Monday–Friday, 9 AM–5 PM (EST)
Q: How quickly can I expect a response?
A: Our support team strives to respond to all inquiries within 24 hours during business days.
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